Faculty ProfilesNeda Ratanawongsa, MD
1001 Potrero Ave
San Francisco, CA 94110
Neda Ratanawongsa, MD, MPH, is an Associate Professor of Medicine in the Division of General Internal Medicine and UCSF Center for Vulnerable Populations. Board-certified in clinical informatics, she serves as the Associate Chief Health Informatics Officer for Ambulatory Services at the San Francisco Health Network. Researching the electronic health record (EHR) revolution in safety net care, she is strategizing how innovations in EHR design, implementation, and policy can support compassionate, effective health care for diverse patients. Dr. Ratanawongsa is a mixed methods researcher, with expertise in implementation research, qualitative research, and conversational analysis. She has developed, implemented, and evaluated curricula at the undergraduate, graduate and continuing medical education levels. She has led national committees with the Society of General Internal Medicine (SGIM) and Academy on Communication in Healthcare (ACH).
Dr. Ratanawongsa received her undergraduate and medical degrees at Harvard, then came to UCSF for residency and chief residency in internal medicine. She completed a Masters in Public Health and General Internal Medicine Fellowship at Johns Hopkins University and joined the faculty at Johns Hopkins Bayview Medical Center as an Assistant Professor and Assistant Residency Program Director. She joined the UCSF Division of General Internal Medicine and UCSF Center for Vulnerable Populations in 2008.
Education and Training
|Location||Degree or Training||Specialty||Date|
|Johns Hopkins Bloomberg School of Public Health||M.P.H.||06/2007|
|University of California, San Francisco||Residency||Internal Medicine||06/2003|
|Harvard Medical School||M.D.||06/2000|
|Harvard University||B.A.||Social Studies||06/1996|
Awards and Honors
Milton W. Hamolsky Junior Faculty Award, Society of General Internal Medicine, 2008
Related Web Sites
- DGIM San Francisco General Hospital
- UCSF Center for Vulnerable Populations
- Mission: Health Equity Blog
- My Health IT Webinar at AHRQ
In the News
- Is Your Doctor Getting Too Much Screen Time? (Dec 14, 2015)
- Doctor-Patient Relationship May Suffer When Technology Takes Over: Study (Nov 30, 2015)
- Work-life balance easily upset, tough to restore (Apr 01, 2013)
- Keys to drug compliance may be trust and pill shape (Jan 18, 2013)
- Doctor-Patient Communication Key to Sticking With Meds (Jan 04, 2013)
- Taking Time for the Self on the Path to Becoming a Doctor (Jun 18, 2009)
|Project Title||Project Number||Fiscal Year|
|Integrating Adherence into a Safety Net EHR Tool to Improve Decision-making||K08HS022561||2018|
Ratanawongsa N, Quan J, Handley MA, Sarkar U, Schillinger D. Language-concordant automated telephone queries to assess medication adherence in a diverse population: a cross-sectional analysis of convergent validity with pharmacy claims. BMC Health Serv Res. 2018 Apr 06; 18(1):254.
Ratanawongsa N, Matta GY, Lyles CR, Koenig CJ, Barton JL, Yu K, Schillinger D. Multitasking and Silent Electronic Health Record Use in Ambulatory Visits. JAMA Intern Med. 2017 Sep 01; 177(9):1382-1385.
Handley MA, Quan J, Chao MT, Ratanawongsa N, Sarkar U, Emmons-Bell S, Schillinger D. Use of Complementary Health Approaches Among Diverse Primary Care Patients with Type 2 Diabetes and Association with Cardiometabolic Outcomes: From the SF Bay Collaborative Research Network (SF Bay CRN). J Am Board Fam Med. 2017 Sep-Oct; 30(5):624-631.
Tieu L, Schillinger D, Sarkar U, Hoskote M, Hahn KJ, Ratanawongsa N, Ralston JD, Lyles CR. Online patient websites for electronic health record access among vulnerable populations: portals to nowhere? J Am Med Inform Assoc. 2017 Apr 01; 24(e1):e47-e54.
Schillinger D, McNamara D, Crossley S, Lyles C, Moffet HH, Sarkar U, Duran N, Allen J, Liu J, Oryn D, Ratanawongsa N, Karter AJ. The Next Frontier in Communication and the ECLIPPSE Study: Bridging the Linguistic Divide in Secure Messaging. J Diabetes Res. 2017; 2017:1348242.
Ratanawongsa N, Chan LL, Fouts MM, Murphy EJ. The Challenges of Electronic Health Records and Diabetes Electronic Prescribing: Implications for Safety Net Care for Diverse Populations. J Diabetes Res. 2017; 2017:8983237.
Ratanawongsa N, Barton JL, Lyles CR, Wu M, Yelin EH, Martinez D, Schillinger D. Computer use, language, and literacy in safety net clinic communication. J Am Med Inform Assoc. 2017 Jan; 24(1):106-112.
Ratanawongsa N, Barton JL, Lyles CR, Wu M, Yelin EH, Martinez D, Schillinger D. Association Between Clinician Computer Use and Communication With Patients in Safety-Net Clinics. JAMA Intern Med. 2016 Jan; 176(1):125-8.
Ratanawongsa N. Capsule Commentary on Dzeng et al., Moral Distress Amongst American Physician Trainees Regarding Futile Treatments at the End of Life: a Qualitative Inquiry. J Gen Intern Med. 2016 Jan; 31(1):108.
Tieu L, Sarkar U, Schillinger D, Ralston JD, Ratanawongsa N, Pasick R, Lyles CR. Barriers and Facilitators to Online Portal Use Among Patients and Caregivers in a Safety Net Health Care System: A Qualitative Study. J Med Internet Res. 2015 Dec 03; 17(12):e275.
Ratanawongsa N, Karter AJ, Quan J, Parker MM, Handley M, Sarkar U, Schmittdiel JA, Schillinger D. Reach and Validity of an Objective Medication Adherence Measure Among Safety Net Health Plan Members with Diabetes: A Cross-Sectional Study. J Manag Care Spec Pharm. 2015 Aug; 21(8):688-98.
Chao MT, Handley MA, Quan J, Sarkar U, Ratanawongsa N, Schillinger D. Disclosure of complementary health approaches among low income and racially diverse safety net patients with diabetes. Patient Educ Couns. 2015 Nov; 98(11):1360-6.
Quan J, Lee AK, Handley MA, Ratanawongsa N, Sarkar U, Tseng S, Schillinger D. Automated Telephone Self-Management Support for Diabetes in a Low-Income Health Plan: A Health Care Utilization and Cost Analysis. Popul Health Manag. 2015 Dec; 18(6):412-20.
Ratanawongsa N, Handley MA, Sarkar U, Quan J, Pfeifer K, Soria C, Schillinger D. Diabetes health information technology innovation to improve quality of life for health plan members in urban safety net. J Ambul Care Manage. 2014 Apr-Jun; 37(2):127-37.
Ratanawongsa N, Barton JL, Schillinger D, Yelin EH, Hettema JE, Lum PJ. Ethnically diverse patients' perceptions of clinician computer use in a safety-net clinic. J Health Care Poor Underserved. 2013 Nov; 24(4):1542-51.
Beach MC, Roter D, Korthuis PT, Epstein RM, Sharp V, Ratanawongsa N, Cohn J, Eggly S, Sankar A, Moore RD, Saha S. A multicenter study of physician mindfulness and health care quality. Ann Fam Med. 2013 Sep-Oct; 11(5):421-8.
Lyles CR, Schillinger D, Lopez A, Handley M, Ratanawongsa N, Sarkar U. Safety events during an automated telephone self-management support intervention. J Diabetes Sci Technol. 2013 May 01; 7(3):596-601.
Ratanawongsa N, Karter AJ, Parker MM, Lyles CR, Heisler M, Moffet HH, Adler N, Warton EM, Schillinger D. Communication and medication refill adherence: the Diabetes Study of Northern California. JAMA Intern Med. 2013 Feb 11; 173(3):210-8.
Hilton JF, Barkoff L, Chang O, Halperin L, Ratanawongsa N, Sarkar U, Leykin Y, Muñoz RF, Thom DH, Kahn JS. A cross-sectional study of barriers to personal health record use among patients attending a safety-net clinic. PLoS One. 2012; 7(2):e31888.
Ratanawongsa N, Handley MA, Quan J, Sarkar U, Pfeifer K, Soria C, Schillinger D. Quasi-experimental trial of diabetes Self-Management Automated and Real-Time Telephonic Support (SMARTSteps) in a Medicaid managed care plan: study protocol. BMC Health Serv Res. 2012 Jan 26; 12:22.
Ratanawongsa N, Crosson JC, Schillinger D, Karter AJ, Saha CK, Marrero DG. Getting under the skin of clinical inertia in insulin initiation: the Translating Research Into Action for Diabetes (TRIAD) Insulin Starts Project. Diabetes Educ. 2012 Jan-Feb; 38(1):94-100.
Ratanawongsa N, Bhandari VK, Handley M, Rundall T, Hammer H, Schillinger D. Primary care provider perceptions of the effectiveness of two self-management support programs for vulnerable patients with diabetes. J Diabetes Sci Technol. 2012 Jan 01; 6(1):116-24.
Hettema JE, Ratanawongsa N, Manuel JK, Ciccarone D, Coffa D, Jain S, Lum PJ. A SBIRT curriculum for medical residents: development of a performance feedback tool to build learner confidence. Subst Abus. 2012; 33(3):241-50.
Ratanawongsa N, Federowicz MA, Christmas C, Hanyok LA, Record JD, Hellmann DB, Ziegelstein RC, Rand CS. Effects of a focused patient-centered care curriculum on the experiences of internal medicine residents and their patients. J Gen Intern Med. 2012 Apr; 27(4):473-7.
Haywood C, Lanzkron S, Hughes MT, Brown R, Massa M, Ratanawongsa N, Beach MC. A video-intervention to improve clinician attitudes toward patients with sickle cell disease: the results of a randomized experiment. J Gen Intern Med. 2011 May; 26(5):518-23.
Lattimer L, Haywood C, Lanzkron S, Ratanawongsa N, Bediako SM, Beach MC. Problematic hospital experiences among adult patients with sickle cell disease. J Health Care Poor Underserved. 2010 Nov; 21(4):1114-23.
Ratanawongsa N, Zikmund-Fisher BJ, Couper MP, Van Hoewyk J, Powe NR. Race, ethnicity, and shared decision making for hyperlipidemia and hypertension treatment: the DECISIONS survey. Med Decis Making. 2010 Sep-Oct; 30(5 Suppl):65S-76S.
Haywood C, Lanzkron S, Ratanawongsa N, Bediako SM, Lattimer-Nelson L, Beach MC. Hospital self-discharge among adults with sickle-cell disease (SCD): associations with trust and interpersonal experiences with care. J Hosp Med. 2010 May-Jun; 5(5):289-94.
Haywood C, Lanzkron S, Ratanawongsa N, Bediako SM, Lattimer L, Powe NR, Beach MC. The association of provider communication with trust among adults with sickle cell disease. J Gen Intern Med. 2010 Jun; 25(6):543-8.
Ratanawongsa N, Haywood C, Bediako SM, Lattimer L, Lanzkron S, Hill PM, Powe NR, Beach MC. Health care provider attitudes toward patients with acute vaso-occlusive crisis due to sickle cell disease: development of a scale. Patient Educ Couns. 2009 Aug; 76(2):272-8.
Ratanawongsa N, Rand CS, Magill CF, Hayashi J, Brandt L, Christmas C, Record JD, Howell EE, Federowicz MA, Hellmann DB, Ziegelstein RC. Teaching residents to know their patients as individuals. The Aliki Initiative at Johns Hopkins Bayview Medical Center. Pharos Alpha Omega Alpha Honor Med Soc. 2009; 72(3):4-11.
Windish DM, Ratanawongsa N. Providers' perceptions of relationships and professional roles when caring for patients who leave the hospital against medical advice. J Gen Intern Med. 2008 Oct; 23(10):1698-707.
Ratanawongsa N, Roter D, Beach MC, Laird SL, Larson SM, Carson KA, Cooper LA. Physician burnout and patient-physician communication during primary care encounters. J Gen Intern Med. 2008 Oct; 23(10):1581-8.
Ratanawongsa N, Wright SM, Carrese JA. Well-being in residency: effects on relationships with patients, interactions with colleagues, performance, and motivation. Patient Educ Couns. 2008 Aug; 72(2):194-200.
Ratanawongsa N, Thomas PA, Marinopoulos SS, Dorman T, Wilson LM, Ashar BH, Magaziner JL, Miller RG, Prokopowicz GP, Qayyum R, Bass EB. The reported validity and reliability of methods for evaluating continuing medical education: a systematic review. Acad Med. 2008 Mar; 83(3):274-83.
Marinopoulos SS, Dorman T, Ratanawongsa N, Wilson LM, Ashar BH, Magaziner JL, Miller RG, Thomas PA, Prokopowicz GP, Qayyum R, Bass EB. Effectiveness of continuing medical education. Evid Rep Technol Assess (Full Rep). 2007 Jan; (149):1-69.
Ratanawongsa N, Bolen S, Howell EE, Kern DE, Sisson SD, Larriviere D. Residents' perceptions of professionalism in training and practice: barriers, promoters, and duty hour requirements. J Gen Intern Med. 2006 Jul; 21(7):758-63.
Ratanawongsa N, Teherani A, Hauer KE. Third-year medical students' experiences with dying patients during the internal medicine clerkship: a qualitative study of the informal curriculum. Acad Med. 2005 Jul; 80(7):641-7.